Agents and Distributors of Contemporary Lighting and Design Accessories

We hope you enjoy shopping online at www.nordium.uk

If you have any questions please do not hesitate to contact us at info@nordium.uk or by telephone  01423 56 00 50 during business hours.

The utmost care has been taking to assure accuracy, Nordium cannot accept responsibility for omissions, errors or misprints.

Is it safe to shop online at www.nordium.uk?

Yes. We use the industry standard Secure Socket Layer (SSL) encryption method and have never had any problems with security. However, if you're still concerned, you can call our Customer Services team on 01423 56 00 50, during business hours.

How do I shop online?
• navigate your way around the website using the categories or search boxes, looking for the products you'd like to buy 
• find something you like and add it to your basket 
• when you've finished shopping, checkout and pay. 
If you have any problems, give our Customer Services team a call on 01423 56 00 50, during business hours.

What about prices and VAT? 
All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates.

How can I pay for my order? 
Our 5 star Stripe payment system accepts all major cards including VISA, MasterCard, Amex/Switch/Maestro/Solo.

How do I track my order? 
If you've placed an order via our website, you can track its progress by logging in with your customer account number and password or by following the link on your confirmation e-mail.or telephoning us on 01423 56 00 50. Please note that our customer service team is available Tuesday - Friday  from 10.00am to 5.30pm and Saturday 9.00am to 5.30pm.

Can I cancel or change an order? 
Of course - give our Customer Services team a call on 01423 56 00 50 Tuesday - Friday  10.00am - 5.30pm and Saturday 9.00am to 5.30pm.

How do I add to my order once I have submitted it? 
Just place a new order.  If you do this within 24 hours of your previous order, we might be able to put everything together in one shipment.

How do I return an item I have purchased? 
If at any time - and for any reason - you're not completely happy with your purchase(s), we'll give you a full refund. We do ask that the item is returned in its original packaging and in saleable condition in order to qualify for a full refund. Call our Customer Services team on 01423 56 00 50, Tuesday - Friday 10.00am to 5.30pm and Saturday 9.00am to 5.30pm.

Do I have to pay for returns? 
Unfortunately we are not able to credit for return postage if you find the item unsuitable upon receipt of the goods. We will of course credit for return postage if an item should arrive damaged or where a product has a manufacturer’s fault and we request that it be returned to us.

Do I have to pay for delivery? 
If your order is over £50, delivery is free to UK Mainland.  For orders up to £49.99, delivery is £9.95.

How long do I have to wait for my order to arrive? 
2-3 working days unless items are out of stock or special order, then we will contact you.

Can I specify a day or time for delivery? 
Please contact us after placing your order and we will do our best to ensure that your delivery is made on the specific day requested. 

Do I have to sign for my parcel? 
Yes, normally you have to sign for your parcel. There are instances when we can leave it in the shed, with your neighbour, behind a plant pot... just tell us where you'd like it to be left when you place your order and, although we can't say we'll definitely be able to, we'll do our best.

What if I am out when the courier tries to deliver? 
Unless otherwise stated, they'll leave a note explaining that they tried to deliver your parcel and what will happen next.

Can I send my parcel to a different address? 
Yes - just put the appropriate address details and a contact number in as you checkout.

Can I have my items delivered to more than one address in the same order? 
No, you can only get them sent to one address. However, you can always do multiple orders with different addresses for each (but you'll have to pay for delivery on each if they're under £50).

If part of my order is out of stock, do I have to pay an extra delivery charge when it is sent to me? 
No - if something's out of stock we won't charge you any extra to deliver it when it comes back into stock.

Can I order from overseas? 
Yes.

Can I have an order be delivered overseas? 
Yes - although delivery will cost more (we only charge you what our courier charges us). Please contact us for a quotation.

I'm having problems with the nordium website. What should I do? 
Try restarting your computer - this often fixes temporary problems. If you're still having trouble, give our Customer Services team a call on 01423 56 00 50, Tuesday to Friday 10.00am to 5.30pm and Saturday 9.00am to 5.30pm.

What's the Nordium policy on privacy and security? 
Personal information is private, so we treat it with the highest standards of safety, security and confidentiality. This means that you can rest assured that your credit card and personal information is safe with us. We never sell or share any information we have about you.

How do I contact Nordium? 
You can call, email or write! Take a look at the Contact Us page for the details.

What happens if my item arrives damaged? 
In the unlikely event that your order arrives damaged please contact info@nordium.uk within 24 hours of receipt. If you see that the packaging has been damaged during transportation it is essential that when you sign for the package you make a note of this damage. We will of course immediately replace the item.

Nordium designs Ltd. full trading terms and conditions are available upon request.